WE GUARANTEE THAT:

1) YOU WILL RECEIVE THE QUALITY AND GRADE OF MEAT SELECTED:

Our meats are USDA inspected Prime and Choice beef. We select only the highest quality product of each grade. We provide each customer with the best selection possible for the grade they order.

2) YOU WILL RECEIVE YOUR ORDER AS YOU ORDERED IT.

All our products are carefully checked and rechecked for weight, quality and quantity. We treat each package with extreme care, ensuring that the product will not be damaged in transit. Some products may come shipped separately, but they will all come carefully packed. If an item were out of stock, we will notify you to determine what action you would like to take.

3) YOUR PRODUCT WILL BE DELIVERED SATISFACTORILY.

Our frozen products are packaged with the appropriate amount of dry ice to ensure that your products arrive either frozen or chilled no matter what domestic zone you live in.

4) WE WILL TREAT EVERY CUSTOMER WITH RESPECT AND COURTESY

Our heart is set to provide every customer with the product quality and customer service respect that we would expect ourselves. Our desire is to find a fair and equitable resolution for any dissatisfaction. We take every effort to correct any aspect within our control.

WE REQUEST THAT:

1) YOU NOTIFY US OF ANY ISSUES BY THE NEXT BUSINESS DAY.